Advice, Support, Assistance
IT Support: Your Central IT Information Source
You can turn to the IT Support team with any question concerning IT at the University of Bamberg. Our staff will do their best to either provide an answer immediately or to make sure that a solution to your problem or an answer to your question is found as quickly as possible.
|Telephone||+49 951 863-1333|
|In person||Room RZ/00.13, Computing Centre’s main entrance|
Computer Service: Hardware and Software Solutions
The Computer Service provides assistance with technical problems concerning computers, peripheral equipment and software at university staff workstations.
Your partner for questions and problems with computers, printers, monitors, etc.
|Telephone||+49 951 863-1313|
|In person||Room RZ/01.10 on the first floor of the IT-Service|
Your partner for all questions concerning computer programs (e.g. email, anti-virus, Office)
|Telephone||+49 951 863-1326|
|In person||Room RZ/01.08 on the first floor of the IT-Service|
Advisory Services for the Procurement of Computers, Tablets, Peripheral Equipment
If you need new hardware for the enhancement of a computer, for a new workstation or for an entire department, then Reinhold Herrmann can help. He’s familiar with current prices, can offer advice, and will take care of purchasing the desired equipment:
|Telephone||+49 951 863-1314|
Please review this information on hardware procurement (in German).
Advisory Services for the Procurement of Software Licences
If your work requires special software, then Patrick Weiß can help. He’s familiar with current software prices and licencing terms, can offer advice, and will take care of purchasing the desired software at reduced rates and special conditions:
|Telephone||+49 951 863-1327|
Please review this information on software procurement (in German).
To ensure that you don’t have to wait long for a solution, support staff can connect to your computer remotely using TeamViewer.
Start TeamViewer by entering the word “wartung” under Start – Run... .
After running this program, a dialogue window containing a number will appear. Please give this number to the IT-Service staff member who is assisting you.