Trouble-Shooting

When I use my chip card or ServiceCard, a message pops up on the terminal saying  "Fehler 218 Eingaberichtung". ("Error 218 entry direction")

Unfortunately, your card is faulty and has to be replaced. To determine whether there is a technical malfunction or not, please let us do a quick check (Dez. Z/IS ServiceCard-Team, Kapuzinerstraße 16, 2nd floor).

You can either send us your card with internal mail with a brief note or visit our office.

When I use my chip card or ServiceCard, a message pops up on the terminal saying "Fehler 448 Löschkarte". ("Error 448 Delete Card").

This message pops up whenever a transaction between your card and a terminal or a cash charger was not completed properly. It may be that the card was removed too early from the chip card slot. If that happens, "delete card" is written onto your chip card and it will be deactivated. As a result none of the functions related to paying by card can be used anymore.

In order to reactivate your card, you will need to reconnect with the terminal (copy machine, cash charger, coffee machine...) which locked your card. Normally, it will be the device at which the card worked properly the last time.

By inserting your card into any copy terminal, you can find out at which station your chip card was locked. The terminal may then display the following message:

- Fehler 448

- 18/46 --> N5-Nr. / HC

The first item is the N5 number and shows the location; the second number is teh type of device (HC). In our example, it is the SmartOne copy terminal (HC=46) at Markusplatz 3, Computer room K10 (N5-Nr. = 18). By inserting the card into that terminal, the chip card should work again. If you are unable to reactivate the card this way or the terminal has already been dismantled, you are welcome to visit our office briefly at Dez. Z/IS, Kapuzinerstraße 16, 2. OG. Please bring your chip card with you-

Error 448Location

Activated/

Deactivated

2/46Copier, Top floor, Room No. 117a, Uni at An der Uni 11Activated
3/46Copier, 2nd floor, East wing, Uni at An der Uni 2Activated
5/46Copier, Library Uni at Am Kranen 1Activated
6/46Copier, Library, 1st floor Uni at An der Uni 2Activated
7/46Copier, Library, 1st floor Uni at Heumarkt 2Activated
8/46Copier, 1st floor, Room No. 105 Uni at An der Uni 9Activated
10/46Copier, Ground floor, Mail room Uni at Kapuzinerstr. 25Activated
11/46Copier, 1st floor Uni at Kapuzinerstr. 22Activated
13/46Copier, Ground floor Uni at Hornthalstr. 2Activated
16/46Copier, Ground floor, Room No. 0.158, Uni at Kärntenstr. 7Activated
17/46Copier, Library #1, to the right, Uni at Steinertstr. 1Activated
18/46Copier, Computer room K10 Uni at Markusplatz 3Activated
19/46Copier, 1st floor Uni at Am Kranen 12Activated
20/26Karl reverse vennding machine, ERBA islandActivated
21/26Karl cold drinks machine, ERBA islandActivated
22/26Karl hot drinks machine, ERBA, islandActivated
22/1Copier, 1st floor Uni at Markusstr. 12aActivated
23/26Karl Snack vending maching, ERBA islandActivated
24/46Copier, 3rd floor, Copy room, Uni at Kapuzinerstr. 16Activated
25/46Copier, Ground floor, Uni at Kapuzinerstr. 20Activated
26/46Copier, RZ, Room No. 0.04 Uni at Feldkirchenstr. 21Activated
27/46Copier, RZ, Room No. 2.06 (Operateure) Uni at Feldkirchenstr. 21Activated
28/46Copier, Library, 2nd floor, Media digitalisation room, Uni at Feldkirchenstr. 21Activated
30/46Copier, Library, 1st floor, to the left Uni at Feldkirchenstr. 21Activated
32/46Copier, 3. OG, R 324, Copy room, Uni at An der Universität 5Activated
33/46Copier, Ground floor, Mail room, Uni at Markusplatz 3Activated
35/46Copier, Ground floor Library Uni at Heumarkt 2Activated
36/46Copier, Ground floor, Library Uni at Am Kranen 1Activated
37/46Copier, Ground floor Library Uni at Steinertstr. 1Activated
38/46Copier, Library, Digitalization room, Uni at Feldkirchenstr. 21Activated
40/46Copier, 1st floor, Intermediate storey, R 106 Uni at An der Universität 5Activated
42/46Copier, Ground floor, State Library Uni at Domplatz 8Activated
49/46Copier, Top floor Room No. 308 Uni at Am Kranen 12Activated
50/46Copier, Library #2, 1st floor, Room No. 148 Uni at Steinertstr. 1Activated
53/46Copier, Building G2 002 to the left Uni at Markusstraße 8aActivated
54/46Copier, Ground floor, Copy room No., to the right Uni at Feldkirchenstr. 21Activated
55/46Copier, 2nd floor, #2 in the centre Room No. 225E Uni at Feldkirchenstr. 21Activated
61/46Copier, Ground floor, Copy room, to the left Uni at Feldkirchenstr. 21Activated
62/46Copier, Library #1, 1st floor Uni at Steinertstr. 1Activated
63/46Copier Uni at Langheimer HofActivated
64/46Copier, Building G1 311 Uni at Markusstraße 8aActivated
65/46Copier, Building G2 303 Uni at Markusstraße 8aActivated
67/46Copier, Room No. 00.028 Uni, ERBA islandActivated
68/46Copier No. 1, Room No. 04.006 Uni, ERBA islandActivated
69/46Copier, Room No. 02.071 Uni, ERBA islandActivated
71/46Copier, Room No. 03.052 Uni, ERBA islandActivated
74/46Copier, Room No. 05.081 Uni, ERBA islandActivated
75/46Copier, Old Music, Room No. 538 Uni, at Feldkirchenstr. 21Activated
76/46Copier, Room No. 02.02, Am Kranen 14Activated
77/30Copier, Markusstraße 12b, Room No. 01.02Activated
78/46Copier, Augustenstraße 6, Ground floorActivated
81/9Refectory Cash register No. 1 at Austrasse 37Activated
82/38Refectory Cash register No. 2 at Austrasse 37
82/46Copier, 1st floor, Room No. 01.14 Uni at Heumarkt 2Activated
83/9Caferia Cash register Uni, ERBA islandActivated
84/9Refectory Cash register No. 1, to the left (of the check-out desk) at Feldkirchenstr. 21Activated
85/9Refectory Cash register No. 2, in the centre (of the check-out desk) at Feldkirchenstr. 21Activated
86/9Refectory Cash register No. 3, to the right (of the check-out desk) at Feldkirchenstr. 21Activated
87/9Refectory Cash register at Feldkirchenstr. 21Activated
88/9Refectory Cash register at Markusplatz 3Activated
100/32Cash charger to the left in the refectory lobby at Feldkirchenstr. 21Activated
101/32Cash charger, lobby of the refectory building at Austrasse 37Activated
102/32Cash charger to the right side, in the lobby of the refectory building, at Feldkirchenstr. 21Activated
150/32Cash charger in the lobby at Branch Library 3, Ground floor, Uni at Feldkirchenstr. 21Activated
151/32Cash charger, Branch Library 4, Ground floor, to the left (locker room passage) Uni at Heumarkt 2Activated
152/32Cash charger, Branch Library, Building G2, Copy room, Uni at Markusstraße 8aActivated
153/32Cash charger in front of the Branch Library Uni, ERBA islandActivated
201/26WMF Cafemat, Bistro, Cafeteria Uni, 1st floor, at Austrasse 37Activated
202/26Franke Spectra S (different types), Refectory Uni, Markusplatz 3Activated
203/26Franke Spectra S (different types), Refectory Uni, ERBA islandActivated
204/26Franke Spectra XXL (coffee only), Refectory Uni ERBA islandActivated
205/26WMF Cafemat, Cafeteria Uni, to the left, Feldkirchenstraße 21
206/26WMF Cafemat, Bistro, Cafeteria Uni, to the right, Feldkirchenstraße 21
220/14Washing machine terminal  for Haus A and B STW-Wohnheim (halls of residence) at Pestalozzistr.Activated
221/14Washing machine terminal for Building Haus C and D STW-Wohnheim (halls) at Pestalozzistr.Activated
222/14Washing machine terminal for Building Haus E and F STW-Wohnheim (halls) at Pestalozzistr.Activated
223/14Washing machine terminal in the dorms at Judenstr. 2Activated
224/14Washing machine terminal in the dorms at Judenstr. 8/10Activated
225/14Washing machine terminal in the dorms at Hornthalstr.Activated
226/14Washing machine terminal in the dorms at Kesslerstr.Activated
227/14Washing machine terminal in the dorms at BalthasargäßchenActivated
Error 448LocationActivated/Deactivated
1/1University copier at Kapellenstr. 13Deactivated
1/38Refectory cash register No 2 at Austrass 37Deactivated
4/1Copier, Referat 2/1 Test Uni at Kapuzinerstr. 16Deactivated
9/1Copier, Dez. Z/IS (Information systems) Test Uni at Kapuzinerstr. 16Deactivated
12/30Copier, 2nd floor, Room No. 209 Uni at St. Getreu 14Deactivated
14/46Copier, Ground floor Uni at Markusstr. 6Deactivated
15/46Copier, 2nd floor, Copy room, to the left, Uni at Feldkirchenstr. 21Deactivated
20/1Copier, RZ Uni at Feldkirchenstr. 21Deactivated
21/1Copier, RZ, Operateure Uni at Feldkirchenstr. 21Deactivated
23/30Copier, Library #2 Uni at Steinertstr. 1Deactivated
29/30Copier, Library, 1st floor, in the centre, Uni at Feldkirchenstr. 21Deactivated
31/46Copier, Room No. 015 Uni at Luitpoldstr. 5Deactivated
39/46Copier, 2nd floor, Dez. Z/IS (Informationssysteme) Uni at Kapuzinerstr. 16Deactivated
41/46Copier, 1st floor, Corridor Uni at Fleischstr. 2Deactivated
43/1Copier, 1st floor, Room No. 109 Uni at Am Kranen 1Deactivated
52/30Copier, 2nd floor Uni at Kirschäckerstr. 39Deactivated
56/46Copier, 2nd floor, #5 on the right side, Room No. 225E Uni at Feldkirchenstr. 21Deactivated
57/30Copier, 1st floor, Villa, Room No. 103 Uni at Jäckstr. 3Deactivated
58/30Copier, 3rd floor, Uni at Lichtenhaidestr.Deactivated
59/30Copier, Top floor Uni at Lichtenhaidestr.Deactivated
60/46Copier, Room No. E09B Uni at Wilhelmspost 3Deactivated
66/30Copier Uni at Untere Sandstr. 30Deactivated
70/46Copier No. 2, Room No. 04.006 Uni, ERBA islandDeactivated
72/46Copier 3, Room No. 04.006 Uni, ERBA islandDeactivated
73/46Copier 4, Room No. 04.006 Uni, ERBA islandDeactivated
238/26WMF Cafemat, Cafeteria Uni, Feldkirchenstraße 21Deactivated
239/26WMF Cafemat, Bistro, Cafeteria Uni, Feldkirchenstraße 21Deactivated
240/26Karl hot drinks machine in the refectory lobby at Feldkirchenstr. 21Deactivated
241/26Karl Snack vending maching in the refectory lobby at Feldkirchenstr. 21Deactivated
242/26Karl cold drinks vending machine in the refectory lobby at Feldkirchenstr. 21Deactivated
243/26Karl cold drinks and snack vending machine on the Ground floor in Building G2, Uni, Markusstraße 8aDeactivated
244/26Karl reverse vending machine, Cafeteria Uni, ERBA islandDeactivated
245/26Karl snack vending machine, Cafeteria Uni, ERBA islandDeactivated
246/26Karl cold drinks vending machine, Cafeteria Uni, ERBA islandDeactivated