Learning Outcomes of the B.Sc. International Information Systems Management

The following table summarizes the skills and competencies IISM students acquire during their studies.

Learning OutcomeSkills and competences acquired
1. Analyse- and Alignment-Skills

1.1 IT-Business-Alignment-Skills: Ability to understand and analyze connections between

  • Business strategy, business processes and value creation
  • Business strategy, IT strategy and IT solutions


1.2 Strategic-Analysis-Skills: Methods for structuring and analyzing business problems

1.3 Costs&Benefits-Analysis-Skills: Ability to understand and analyze the costs and benefits of IT solutions and IT projects

1.4 IT-Solution-Impact-Analysis-Skills: Ability to understand and analyze the effects of the use of IT and information systems on a company and its processes

1.5 IT-Controlling/Financial-Skills: Ability

  • To be able to develop and operate IT cost accounting systems
  • to be able to evaluate and manage operational risks of the IT infrastructure
  • To be able to prepare investment, financing and budget decisions
  • To be able to calculate business cases for IT investments
  • To be able to carry out budgeting processes


2. Operations- and Service-Management- Skills

2.1 System-Requirements-Specification-Skills: Ability

  • to structure and understand functional and non-functional customer requirements for software / systems
  • Document and analyze business processes


2.2 Service-Operations/Support-Skills: Ability

  • Lead, manage and monitor administrator teams and processes
  • Implement, configure and use tools for global remote administration of systems
  • Lead, manage and monitor help desk support and field support units


2.3 Configuration-Management-Skills: Understanding of the concepts of configuration management

2.4 Quality-Management-Skills: Understanding of quality assurance concepts

3. Change- and Projekt-management-Skills

3.1 Business-Change-Skills: Ability to identify requirements for organizational changes and to support them through IT implementations

3.2 Scope-Management-Skills: Ability

  • Determine and evaluate trade-offs with regard to the scope / costs / quality / duration of IT projects
  • Document and manage requirements that change during the course of the project


3.3 Project-Management-Skills: Ability

  • Prepare project proposals, time / effort estimates, resource allocations and schedules
  • To be able to plan and monitor IT projects
  • To be able to use project management methods and tools (Microsoft Project, Gantt charts etc.)


3.4 Technology-Application-Skills: Ability to understand, select and use suitable IT components and solutions (e.g. middleware, portals, ERP, CRM, SCM, SaaS, PaaS, cloud computing)

3.5 Design- and Implementation-Skills: Ability

  • Understand and analyze the requirements of an IT architecture
  • Understand processes and procedures when building a new systemn
  • Understand software development processes
  • Master a programming language


4. Organizational skills

4.1 Organizational Skills: Knowledge of the management of organizations and understanding of the advantages and disadvantages of certain organizational structures

4.2 Business/IT-Communication: Ability to moderate and control communication between IT and non-IT employees during requirements analyzes, change and configuration processes and in implementation projects

4.3 HR-Management-Skills: Ability to evaluate the performance and competencies of IT employees, select personnel for projects and tasks, and train users on new systems and tools

4.4 Security/Compliance/Regulations-Skills: Ability to understand, follow and implement IT security concepts and technologies as well as compliance and legal guidelines of different countries (e.g., ISO 20000, SAS 70 Type 2)

5. Learning-to-learn-Skills

5.1 Search-Skills: Ability to search for information efficiently and effectively

5.2 Learning-Methodology-Skills: Ability to acquire new learning skills in order to gain new knowledge (focus on "HOW to learn" vs. "WHAT to learn") and legal and ethical principles with regard to the use and protection of the intellectual property of third parties to be followed

6. Intercultural skills

6.1 Cross-National-Awareness-Skills: Ability to understand other countries, cultures, institutions (e.g. laws), languages, working in virtual teams, etc.

6.2 Multi-Cultural Communication-Skills: Ability to communicate across national borders and to adapt to negotiation and conflict techniques from other cultures

7. Collaboration and communication skills

7.1 Teamwork-Skills: leadership, communication and conflict management skills in a team context

7.2 Presentation-Skills: Ability to present content effectively

7.3 Writing-Skills: Ability to develop efficient and understandable documents and documentation (e.g. for users)