Service Institutions

Computing Centre

Advice, Support, Assistance

IT Support: Your Central IT Information Source

You can turn to the IT Support team with any question concerning IT at the University of Bamberg. Our staff will do their best to either provide an answer immediately or to make sure that a solution to your problem or an answer to your question is found as quickly as possible.

Emailit-support(at)uni-bamberg.de
Telephone+49 951 863-1333
In personRoom RZ/00.13, Computing Centre’s main entrance

Computer Service: Hardware and Software Solutions

The Computer Service provides assistance with technical problems concerning computers, peripheral equipment and software at university staff workstations.

Hardware Support

Your partner for questions and problems with computers, printers, monitors, etc.

Email hardwarebetreuung.rz(at)uni-bamberg.de
Telephone+49 951 863-1313
In personRoom RZ/01.10 on the first floor of the Computing Centre

Software Support

Your partner for all questions concerning computer programs (e.g. email, anti-virus, Office)

Email softwarebetreuung.rz(at)uni-bamberg.de
Telephone+49 951 863-1326
In personRoom RZ/01.08 on the first floor of the Computing Centre

Advisory Services for the Procurement of Computers, Tablets, Peripheral Equipment

If you need new hardware for the enhancement of a computer, for a new workstation or for an entire department, then Reinhold Herrmann can help. He’s familiar with current prices, can offer advice, and will take care of purchasing the desired equipment:

Emailpc-beschaffung.rz(at)uni-bamberg.de
Telephone+49 951 863-1314

Please review this information on hardware procurement (in German).

Advisory Services for the Procurement of Software Licences

If your work requires special software, then Patrick Weiß can help. He’s familiar with current software prices and licencing terms, can offer advice, and will take care of purchasing the desired software at reduced rates and special conditions:

Emailsoftwarebeschaffung.rz(at)uni-bamberg.de
Telephone+49 951 863-1327

Please review this information on software procurement (in German).

Remote Maintenance

To ensure that you don’t have to wait long for a solution, support staff can connect to your computer remotely using TeamViewer.

Start TeamViewer by entering the word “wartung” under Start Run... .

If you are not using a computer with the University of Bamberg standard installation, then you will need to install the TeamViewer(4.3 MB) software to enable remote maintenance.

For Apple Mac OSX download the file TeamViewerQSmac.app.zip(12.2 MB), extract it and run the program.

After running this program, a dialogue window containing a number will appear. Please give this number to the Computing Centre staff member who is assisting you.

Please note: Only start the remote maintenance program after consulting with Computing Centre staff! If it is a matter of software or hardware installation, please log on as the computer administrator.