Loss, Damage and Replacement of Student ID Cards
Unlike its predecessor, the Mifare card, the new Mifare-DESfire card cannot be duplicated since InterCard has fitted it with AES technology (Advanced Encryption Standard). To prevent third parties from making counterfeits and misusing cards, a forgery-proof passport picture of the card holder is printed onto the card for authentication purposes.
Student ID cards are exclusively for personal use and are not transferrable. We urge you not to let third parties use your card, particularly in light of functions such as library use and the electronic purse. As long as you follow these recommendations, including locking your card in the event of loss of theft, the risk of misuse is relatively low.
My chip card is gone. What should I do?
If you chip card is lost, be it due to carelessness or theft, you must report it immediately. You can do so by emailing firstname.lastname@example.org. Please send the message from your university email account so we can verify your identity.
As soon as the card has been locked (usually one work day after being reported), the chip card can no longer be used at any university terminal (this also applies to the electronic purse). Once the card is locked, your library account will also be disabled in order to prevent misuse by a third party.
Hurrah, I got my card back!
Chip cards can be unlocked as long as you have not received a replacement card. Only the card holder can unlock it. You can request that your card be unlocked by sending an email from your university account, as this account requires that you identify yourself by logging in. We will unlock your card immediately upon receiving your message.
Other cards, such as cost centre cards, can easily be unlocked.
How do I replace a lost student ID card?
Replacements for lost student ID cards are issued by the office of the academic registrar (Kapuzinerstraße 25, rear building) for a service charge of 10 euros.
The service charge must be paid at the university payment office on the ground floor of Kapuzinerstraße 16.
You do not need to provide a new passport photograph for your replacement card, unless you so desire.
Please note the opening hours of the payment office:
Monday to Friday from 8:30 am to 12:00 pm and on Mondays also from 1:30 pm to 3:00 pm.
What happens to the credit that was on my lost card?
Unfortunately, it is not possible to refund any credit on a lost card.
What should I do about a damaged student ID card?
First of all, please check if our web site can help you find the solution for your problem. If you receive different error messages or if your card does not work at all, please come and see us (student office, Kapuzinerstraße 25, rear building). If we have to replace your card due to improper handling, you will be charged a service fee of 10euros for the replacement.
Replacements are free if your card breaks due to technical malfunctions, which must first be verified by us. A new passport photograph is not required for a replacement card but can be used if desired.
The service fee must be paid at the university payment office (on the ground floor at Kapuzinerstraße 16). You will be issued a new card by the office of the academic registrar (Kapuzinerstraße 25, rear building) once you submit your proof of payment.
Please note the opening hours of the payment office and registrar:
Monday to Friday from 8:30 am to 12:00 pm
and on Mondays also from 1:30 pm to 3:00 pm.
What happens to the credit that was still on a damaged card?
Two weeks after issue of a new card, the Student Union will refund any credit that was on the damaged or locked card. To save you the extra effort, the student office normally takes care of transferring your old card to the student union.
You can either personally collect the credited amount at the student union office, or it can be transferred to your bank account for a fee of 50 cents. This is the only way to ensure that no further bookings are made with the card in the meantime.
If you have problems with your chip card’s electronic purse, please contact:
Ms Manuela PlatokStudentenwerk Würzburg, Bamberg office
Judenstraße 10/Eisgrube, 96047 Bamberg
Opening hours: Mon - Fri 10:00 am - 1:00 pm